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 F. A. Q.



Where  can I book at the best price?

On the hotel website, we guarantee the Best Price


Which languages speak at the reception? 

Italian, German and English.


At what time are check-in and check-out?

The check-in is at 2.00 P.M. and the check-out till 11.00 A.M. 


It's possible to do the check-in after 7.00 P.M.?

Yes, our reception is open from 07.00 to 23.00, 7 days a week, if you arrive after 19.00 hours please advise.


It's possible to pay with credit cards?
Yes, we apcept payment by credit card Visa, Euro/Mastercard.


It's possible to pay the bill on arrival day?


It's required a deposit on the room?

Yes, to book a room, we ask you a deposit or your credit card number.


It's possible to cancel a booking?

Certainly, in case of cancellation (before 20 days your arrival) the deposit will be held for a future booking in the year, cancellation (less than 20 days before your arrival) the deposit will be lost. 

In case of late arrival or anticipated departure the Hotelier reserves the payment extra, of the daily tariffs for a further tree days maximum.


Is there a luggage room? 

Yes, there is a luggage room for our guests, there are also a toilet and a shower. 


Is there a room for bikes? 

Yes, there is a room to park bikes, there are also a toilet and a shower. 


The hotel has a car / motorcycle parking?

Yes, there is an outside parking and a covered parking, both are not guarded and not reservable.


There are rooms accessible to people with disabilities? 

Some rooms are besides available for people with those kind of needing.

We invite you, however, to request this kind of room by booking.

The bar and the lakefront are accessible also with wheelchair.

If you need something, the staff will help you find a solution.


On many floors develops the building? There is an elevator?

The hotel is arranged over 4 floors and the ground floor, and is equipped with 1 lift.


Is there an Internet connection?

Yes, a free internet terminal is available to guests in the hotel lobby and

all hotel area is served by free-wifi.


Is there a swimming pool? When is it open?

Yes, the is an outdoor pool and it is not heated, there is also a Jacuzzi with water at 30 °.

The hours of pisicna are 09:00 a.m. to 07:00 p.m.


Is there a dock on the lake?

Yes, the pier is available for hotel guests.


Is there a kayak rental?

Yes the hotel offers a kayak rental service (single or double kayak).


Is there the spa? When it's open?

The hotel has recently opened a "Oasi Relax" with salt cave, wind room, sauna, emotional bed,

color therapy and relaxation area.

By appointment we provide also massage, manicures, pedicures and makeup.

Oasi Relax is open daily from 09.00 a.m. to 07.00 p.m.


Does the hotel have a bar?

Our Bar is located on the ground floor on a lovely terrace overlooking the lake.

The bar is open from 8:00 a.m. to 11:00 p.m. It makes no beach/pool service.

The bar service offers snacks, salads, sandwiches, coffee, pastries, ice creams and cocktails.


Does the Hotel have a laundry service? 

No, but there is an "iron point" on 1° floor, where guests can iron its own clothes.


Are pets allowed?


We are known as a dog-friendly Hotel in Malcesine.

Dogs are common and welcome by us. We charge € 15.00 per day!
All our rooms have a terrace over the lake and we have an all day & night exit

possibility with the dog by dedicate hotel door to reachthe pedestrian promenade (no cars).

The dog may be accompanied on a leash around the Hotel & pool area! the dogs have free access on the beach. 

The dogs can swim in the lake, do not have access in the water at the pool and in the main dining room.
Guests can dine with dogs either in a private dining-room or on the terrace with lake view at breakfast, lunch & Dinner.


The price includes breakfast and what type of breakfast is served?

A continental buffet breakfast is included in the price,  it's served from 7.00 a.m. to 10.30 a.m.

The breakfast buffet can also be enjoyed on the outdoor terrace by the lake.


And dinner?

Dinner costs 15 Euro per person, includes a 4-course menu (appetizer of the day, first course,

second course and dessert of the day) and a salad buffet.

Our restaurant overlooks the lake and offers traditional Italian food with genuine products,

as well as a great selection of local wines.

The restaurant also offers vegetarian dishes, gluten-free and children's menus (on request).


Are there quiet, private, romantic rooms?

Yes, all rooms are quiet, because the hotel is situated in a picturesque bay on the lake shore

and the historic center is 600 m.

All rooms have soundproof windows and the hotel has also a

Honey Moon Junior Suite, romantic and private.


Does rooms have a balcony?

Yes, all rooms have balconies.


Are rooms equipped with TV? Are there international channels (satellite TV)?

Yes, in each room there's a TV with over 50 english/american satellite channels.


Is there a direct dial telephone in the rooms 

Yes. To call a phone number you have to dial 0 before the number (for the line).

While you can contact the Reception 24h-24h by dialing 9.


Is there a safe in the rooms? 

All rooms have an electronic safe installed which is safeguarded by a numerical code.


Can guests make tea and coffee in the room?

All rooms feature a kettle and cups, but we do not form tea bags and coffee.


Where can I find an adapter? 

All rooms have a power strip where most plugs can be fitted.

If you need anything different the Reception will help you to find a solution.


There is air conditioning in the room?

Yes, the air conditioning is available during the summer season (from 16.05 to 6.09)

and is included in the price.


How far is the city cientre? 

The hotel is located in a picturesque bay on the lake shore to Malcesine

and the historic center is 600 m.

The old town can be reached on foot walking on the promenade, by car on the Gardesana street,

or with Touristbus which has a stop 50 meters from the hotel.


Where is the nearest line-bus stop?

The bus stop is stop 50 meters from the hotel - Bus number 183 - 184 , bus stop Malcesine- La Rocca


Where is the nearest railway station?

North Lake Garda: Rovereto Station (TN)

South Lake Garda: Peschiera Station or Verona Porta Nuova.

Peschiera station is approximately 33km from Malcesine. Verona station is approximately 64km from Malcesine.


Where is the nearest airport?
"Valerio Catullo” airport at Villafranca di Verona - Approximately 63 km from Malcesine
“Gabriele D'Annunzio” airport at Brescia/Montichiari - Approximately 86 km from Malcesine
“Orio al Serio” airport at Bergamo - Approximately 63 km from Malcesine


Does the hotel have a shuttle service from/to the airport? 

For our guests we are able to organize (on request)

a transfer-bus from and to Verona and Brescia airports to Malcesine.

Information and reservation through our hotel, please let us know your flight details and arrival date.


The site offers data security?

This site uses a SSL security certificate


Please contact our reservations office
for specific requests